In the UK, as organisations promote the notion of customer service and so the less it exists and is then hidden away behind Data Protection. Unfortunately the notion of customer service is not widely promoted in Bulgaria.
Do what you do so well that they will want to see it again and bring their friends.Walt Disney
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
Your most unhappy customers are your greatest source of learning.
Bill Gates
A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.
Unknown
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
Unknown
Be everywhere, do everything, and never fail to astonish the customer.
Macy's Motto
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Alessandra
Coming together is a beginning. Keeping together is progress. Working together is success.
Henry Ford
Common sense if of paramount importance in business and customer service.
Unknown
Although your customers won’t love you if you give bad service, your competitors will.
Kate Zabriskie
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter V.P., British Airways
Do what you do so well that they will want to see it again and bring their friends.
Walt Disney
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Gene Buckley, Sikorsky Aircraft
Every great business is built on friendship.
JC Penney
Good leaders must first become good servants.
Robert Greenleaf
Here is a simple but powerful rule: always give people more than what they expect to get.
Nelson Boswell
I won't complain. I just won't come back.
Brown & Williamson Tobacco Ad
In business you get what you want by giving other people what they want.
Alice MacDougall
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Doug Warner
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
Doug Smith
Maybe 'Customer Service' should be more than one department.
SAP Ad
Never underestimate the power of the irate customer.
Joel Ross
People perform best and deliver the best customer service when they like what they do.
Unknown
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.
William James, Psychologist
The longer you wait, the harder it is to produce outstanding customer service.
William H. Davidow
There are no traffic jams along the extra mile.
Roger Staubach
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton
To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.
Unknown
We make our money out of our friends. Our enemies will not do business with us.
Elbert Hubbard
Well done is better than well said.
Benjamin Franklin
Without great employees you can never have great customer service.
Richard F. Gerson
You are serving a customer, not a life sentence. Learn how to enjoy your work.
Laurie McIntosh
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz
Your best customers leave quite an impression. Do the same, and they won't leave at all.
SAP Ad
Your customers expect your entire operation to revolve around them.
SAP Ad
Your most unhappy customers are your greatest source of learning.
Bill Gates
Your most unhappy customers are your greatest source of learning. Bill Gates
You are serving a customer, not a life sentence. Learn how to enjoy your work. Laurie McIntosh
At Sofia.Go we take enormous pride in delivering the highest levels of customer service. Please send your tales of delight or woe to info@SOFIAGO.com A customer service award, sponsored by Sofia.Go is offered to the individual making the greatest positive contribution.
Nomination 1
Silviya Hadrian, Senior Specialist Customer Services at Raiffeisen Bank, Saint Nedelya Sq
‘Silviya greeted us with a smile, explained what was needed, when the service would be delivered, was helpful and professional in her manner.’
Robert Polson, Preston