Our grateful thanks to Business Training Works Inc for their magnanimous contribution to Go.Vote, devoted to customer service in Bulgaria

A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.
Unknown

As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
Unknown

Be everywhere, do everything, and never fail to astonish the customer.
Macy's Motto

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Alessandra

Coming together is a beginning. Keeping together is progress. Working together is success.
Henry Ford

Common sense if of paramount importance in business and customer service.
Unknown

Although your customers won’t love you if you give bad service, your competitors will.
Kate Zabriskie

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter V.P., British Airways

Do what you do so well that they will want to see it again and bring their friends.
Walt Disney

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Gene Buckley, Sikorsky Aircraft

Every great business is built on friendship.
JC Penney

Good leaders must first become good servants.
Robert Greenleaf

Here is a simple but powerful rule: always give people more than what they expect to get.
Nelson Boswell

I won't complain. I just won't come back.
Brown & Williamson Tobacco Ad

In business you get what you want by giving other people what they want.
Alice MacDougall

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Doug Warner

 It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
Doug Smith

 Maybe 'Customer Service' should be more than one department.
SAP Ad

Never underestimate the power of the irate customer.
Joel Ross

People perform best and deliver the best customer service when they like what they do.
Unknown

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker

 The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.
William James, Psychologist

The longer you wait, the harder it is to produce outstanding customer service.
William H. Davidow

There are no traffic jams along the extra mile.
Roger Staubach

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton

 To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.
Unknown

We make our money out of our friends. Our enemies will not do business with us.
Elbert Hubbard

Well done is better than well said.
Benjamin Franklin

Without great employees you can never have great customer service.
Richard F. Gerson

You are serving a customer, not a life sentence.  Learn how to enjoy your work.
Laurie McIntosh

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz

Your best customers leave quite an impression. Do the same, and they won't leave at all.
SAP Ad

Your customers expect your entire operation to revolve around them.
SAP Ad

Your most unhappy customers are your greatest source of learning.
Bill Gates

In the UK for example, it would appear that the more organisations promote the notion of customer service – the less it exists and is then hidden behind Data Protection. Unfortunately the notion of customer service is not promoted in Bulgaria.

At Sofia.Go we take enormous pride in delivering the highest levels of customer service.

Please send your tales of delight or woe to info@sofiago.com, there will be a bi-monthly draw for the best contributions, a token prize if offered.